EvenLink

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EvenLink - Overall, An Even Better Way To Connect!



 



A message from the company president:

So, who is EvenLink? And how can their prices be soooo low?

The partners of EvenLink are primarily those who operated and founded one of the area's previous Internet Service Providers, SunLink (founded in 1995). SunLink became one of the area's leading providers of full service access to the net offering dial up, dedicated, ISDN, frame relay, web design, web hosting, and T-1 service to most of the old 717 area code and the newer area code 570 before we were purchased by a large national provider in March 1999.

We feel we were a huge success by the overwhelming demand for our service. Sure we made some mistakes, and things weren't perfect but there sure were a lot of you who had our service and liked it a lot. In fact, even through a pretty aggressive marketing campaign, more than 50% of our customer base came from satisfied customers referring their friends, neighbors, and relatives to us. That, in itself says a lot!!

When we sold SunLink, the new company, OneMain.com kept their promise to continue to offer a higher level of customer satisfaction. Their business plan was the same as ours, to provide the highest levels of customer service and to continue to bring advancement in technological services to our local communities when the larger providers simply did not care to do so. But then, due to the high flying stock market prices of NASDAQ of the early 1990’s, OneMain.com then decided to sell out as well. That's when our old customers, including myself, ran into some major malfunctions with being integrated into the national provider.

It was very disappointing to both personally and professional experience the transition nightmares that followed with that merger and to hear some of the very dramatic problems which occurred in households and businesses within our area directly from our old customers.

Just before the merger took place, we thought WOW this is great, having a national company interested in our small part of Pennsylvania. We were looking forward to higher levels of customer service, new products, services, and advancements in communications that could have a big effect for the entire Northeastern region of our state. When the integration occurred, ALL of the founders were shocked at the complete degradation of quality customer service. And to boot, they raised their prices to $23 per month!

This was the prime example of how being bigger doesn't mean that things will be better. As I said previously, yeah we made our mistakes, and I'm not saying that we were the best. But I knew that we could do an “Even” (hint, hint) better job than the large national ISP.

This is when my family and I decided to begin another provider. My non-compete agreement was up and I could not wait to get back to doing what I loved best. Offer “even” better customer service. “Even” faster, more reliable modem connections. And, with “even” lower prices. We knew we had the experience and expertise to do it again, and why not? I sure didn't want to put up with crashing systems, 30-60 minute hold times with customer service, and no results after waiting to speak to someone, slow connections, and pay higher prices? No way!

This is exactly why we named this entity EvenLink, which I must thank my wife Tara for. Thanks Tara for listening to our debate on naming the company. Night after night, checking for decent available domain names seemed nearly impossible. We were looking for that elusive name we could market effectively, you know something pretty easy to remember, nice and short, after all, all our new customers will be using our name everyday in their E-mail address after what has become the most used key of the late 20 century, the shift 2 key, the @ symbol. Tara, listened to us run through dozens of names, some of which this paper would not allow me to print, some were funny, strange, and some almost made it but weren’t quite right. And then it happened, that moment of brilliance, “how about EvenLink”! “You guys keep saying your connections are “even” better, your service is going to be “even” better, and your prices are going to be “even” lower. And the Link part ties in with the old company name.

So how about those low prices? Well it's pretty simple. With our years of experience in running an ISP, we know what it takes to make this type of business a success. We know which equipment to buy to provide the fastest, most reliable connections, what services to purchase from major telecommunication providers, and how to support you, the customer. We also know that it takes dedication, commitment, and sometimes personal sacrifices need to be made to get things going and to get the job done.

I would also like to thank our staff; they have been doing a very good job since our inception. Everyone here is excited about providing the best support and service possible. And that's what makes this company different than other providers. Sure half of it is our equipment, but the most noticeable part is that first impression and that comes from those who work here. They want to make a difference in our community by providing Internet services that the public can rely on.

Sure enough, since our inception, EvenLink’s predominant growth factor has been word of mouth referrals, just like the old SunLink. To date, we have gained more than and maintain over 10,000 customers in the 570, 610, and 717 area codes. We operate two facilities. In Sunbury our offices are located at 650 Champ Avenue, and our other office is at 38 South 8th Street in Lebanon.

When we began our operations, we focused exclusively on providing dial-up access. Now, we have included several FREE features with all accounts at EvenLink. They are: Virus Protection for all your E-mail transactions incoming and outgoing. Spam Filtering again for E-mail to block those nasty unwanted messages in your mail box. We have also added a webmail server (webmail.evenlink.com) which allows you to check Email anywhere in the world from a computer with Internet access and a web browser. We have also implemented a website for our customers to maintain their own account information (customer.evenlink.com). Here they can add their own E-mail boxes, make a payment, view invoices, change their address, and much more.

One of most recent announcements and one we are most proud of is EvenLink has officially launched our first broadband connection for the home consumer with high speed DSL in our Lebanon area. We are very excited about the possibility of DSL and how much faster this type of connection is for both the home and business. Speeds start at 768K down and 768K up and the price is just $17.45 per month! That’s up to 50 X faster than what some people used to connect with on a 28.8 modem. It really is unbelievable to see speeds like this and for a price like this. I can’t tell you how impressive that is. It really will be interesting to see how far technology is going to advance over time with the way things are going. I hope we can provide DSL in most areas by the end of this year, or earlier.

Thank you for your time in reading this and I hope that you are willing to give us a try to experience first hand what a higher quality, family owned and operated local company can do for you.

Ben Amerman

President/Co-Owner of EvenLink, LLC




 
Cайт: http://www.evenlink.com
США : Sunbury
 

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